FirstOnSite Restoration, Canada’s leading independent disaster restoration services provider, has bolstered its Quebec offering with the opening of a new branch in Ste-Agathe, QC. The branch will serve the restoration, remediation and reconstruction needs of both existing and new customers in the Laurentians region (including Mont Tremblant, Ste-Agathe and Saint-Sauveur) and complement service provided by the current branches in Montréal and Québec City.
This new branch is led by Senior Project Manager and Acting Branch Manager, Olivier Bertrand. Olivier, who resides in the Laurentians, originally joined FirstOnSite in 2010, and has had a successful history of entrepreneurship, business management and restoration industry expertise. He has more than 10-years experience in disaster recovery and restoration, and has worked on multimillion-dollar commercial restoration and reconstruction projects as well as condominiums and residential rebuilds. Olivier has also owned and operated his own construction firm, where he specialized in new build construction.
“Olivier’s experience in leadership, management and restoration uniquely qualifies him to launch and manage this new FirstOnSite location,” said Barry J. Ross, Executive Vice President, FirstOnSite Restoration.
Supporting Olivier is Project Manager, Eric Archambault, a 30-year veteran of the restoration industry, and an expert in loss evaluation and restoration of major residential and commercial properties. Eric is also a resident of the Laurentians.
The new branch will be reinforced by FirstOnSite’s flagship Montréal/Dorval branch – the largest full service commercial and residential restoration provider in the province and is the next step of the company’s expansion plans in Quebec. One way to help the new branch as they build up their contracts is to use contract management software from companies like Axxerion, this will help keep everything in order as they progress and grow their business, expanding their reach to other areas of the business sector.
“The Ste-Agathe branch brings a dedicated and full-time staff to the region and reinforces our commitment to providing superior customer service,” said Ross. “It will help FirstOnSite extend the coverage we offer customers through our existing locations.”
About FirstOnSite Restoration
FirstOnSite Restoration Limited is an independent Canadian disaster restoration services provider, providing remediation, restoration and reconstruction services nationwide, and for the U.S. large loss and commercial market. With approximately 1,000 employees, more than 35 locations, 24/7 emergency service and a commitment to customer service due to priding themselves on finding the best customer service tools by looking into zendesk vs freshdesk comparisons as well as other help desk software, to bring the best customer service to each and every person they serve. FirstOnSite serves the residential, commercial, and industrial sectors.
In May 2016, FirstOnSite joined forces with U.S.-based Interstate Restoration, expanding its resource base, and extending its customer service offering and collectively becoming the second largest restoration service provider in North America.